Spring Works makes every effort to supply you with the products you order, but there may be occasions when Spring Works confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. If you have requested a complete shipment, please add 2 to 3 additional days for transportation and order consolidation processing. Spring Works makes every effort to ship your products promptly. The proof of purchase that Spring Works mails to you will include any applicable sales tax. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. In addition to the price of your purchases, Spring Works will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. An adult age 18 or older must be home to sign for delivery. Sorry, but we cannot deliver to PO boxes or APO/FPO addresses and no items will be left without a signature. We don’t guarantee that we will receive your returned item.ĭelivery times are not guaranteed and requests for specific deliver times and days can not be guaranteed.Ĭancellation of orders must be made by phone or email within 24 hours of the time the order in placed. If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live the time it may take for your exchanged product to reach you may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Spring Works, 1000 Santa Rosa Ave, Santa Rosa, CA, 95402, United States. Our products are shipped within 2-3 business days (Monday thru Friday) using the following carriers: UPS (United parcel Service), Fedex, and USPS (United States Postal Service).
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